Our Reservation Policy

• A 50% deposit of the total room cost including taxes is required to secure your reservation. Once the booking has been processed, you will receive a Reservation Confirmation email that outlines a summary of your booking. Please review the information carefully and contact us immediately at sales@rayonhotels.com if you have any questions or require any changes. This email will also include important information that we urge you to read to ensure your travel to Rayon is issue free.

• Please review our Cancellation Policy below. Securing your reservation with a credit card means you accept the terms of our Cancellation Policy.

• The remaining balance of your total room cost including taxes is due on check in at the hotel. Rayon Hotel accepts cash (Jamaican Dollars, US Dollars, British Pounds, Canadian Dollars and Euros), and credit card (Visa, Master Card, Discover and American Express). Traveler’s checks are no longer accepted at Rayon Hotel. You may pay your hotel room balance via bank wire transfer prior to your arrival. Please contact us at sales@rayonhotels.com if you would like us to send you bank account details and wire transfer instructions. Payments must be received no less than one week prior to your arrival date. Please ensure you confirm your payment with us via email.

• We require a three-night minimum booking for holiday reservations during the Christmas and New Year’s holiday period (December 22 – January 5).

• Unfortunately pets are not permitted at Rayon Hotel.

Our Cancellation Policy

• Securing a reservation with your deposit means you accept the terms and conditions of our Cancellation Policy.

• Cancellations made between 30 and 7 days from the check-in date will receive a 10% refund of deposit paid. Cancellations made less than 7 days from the check-in date will forfeit the deposit paid.

• No shows will also forfeit the deposit paid.

• Any changes to your reservation must be received no less than 14 days prior to your original arrival date via email, and changes are subject to availability. If there is no availability, a credit will be issued. There are no refunds or credits issued for reservation changes within 14 days of the arrival date that reduce the number of nights stayed.

• There are no refunds or credits issued for early checkouts.

• All credits issued are valid for one year from the original cancellation date. A credit can only be used for hotel reservations (not hotel services. A credit can be transferred to another person provided we have written authorization from you.

• Please remember that between December 24 and January 2, any refunds due to cancellation will forfeit any deposits.